Frequently asked questions
How strong is the scent in your candles?
Our candles are not commercial grade candles that use strong chemical fragrance oil. Luxe Eleven brand provides subtle and relaxing scents that are not overpowering, They are hand poured artisan style candles made locally right here in Toronto, Canada. They contain 100% soy wax (no paraffin) with 20+hr burn time.
When making our 7oz candles, we use the appropriate amount of fragrance oil that our wax can hold. This particular candle size is intended for smaller living spaces, rooms and offices. Please be aware that different scents vary in strength as some ingredients naturally smell stronger than others.
How long do the candles burn?
Our candles are long-lasting. Each 7oz candle generally give 20+ hr burn time.
What type of wicks do you use for your candles?
we use both standard and wooden wicks here at Luxe Eleven Candles. Our standard wicks are low smoke and made of 100% natural cotton, coated with natural soy waxes. Our cotton wicks do not contain any zinc, lead or other metals.
Our wooden wicks are made of natural wood. They burn stably with no residue. , there are no chemical treatments used on our wooden wicks. Wooden wicks add a unique touch by not only allowing the candle to burn a little slower, which provides that campfire feel with its flickering effect and wood crackling sounds.
Are your candles cruelty free?
Yes, all of our candles are cruelty free. There is no animal testing done in the making process.
There’s an issue with my order. what do I do?
If there was any damage or issue with your purchase please contact us email@example.com In the case of damages during delivery, please provide photo proof within three days of delivery. We will replace your product with a new one or a different one of your choice, within the same price point.
What are your shipping fees?
All shipping fees will be calculated upon checkout according to Canada Post shipping costs. International shipping may be subject to custom fees that are not included on our end. Orders placed within Canada will be processed within 2-4 business days. Orders outside of Canada will take up to 7 -10 business days to process.